Desktop Automatation and Management Service

PingIMS introduces DAMS (Desktop Automatation and Management Service) in which we provide Remote Support for desktops from BIOS Level, which enables Remote OS installation ON.

PingIMS can customize the settings of your computer based on your preferences. Which include comprehensive support for Desktops/ Laptops, We can also regularly optimize PC by removing unwanted files, cleaning up registry, defragmenting your hard drive, and updating your software and operating system.we remotely access your computer through the Internet and install/ troubleshoot the PC on time.

Conventionally every user is undertaken by an AMC service provider who basically provides onsite support either going directly to the customer on an annual contract or charges per visit to the customer. In all these means there’s always a gap in terms of customer responsiveness to the quality of service that is been offered by the provider.

Scope of the Solution
OS Level Installation/ troubleshooting from remote
Complete PC set-up and installation on remote
Assistance for other PC peripherals, including printers, etc
Diagnostic & repair of your hardware/software issues
Updating drivers and security to protect against threats
Customization of settings.
Root-cause diagnosis
Updating drivers and software on systems
Removing compatibility issues and conflicts